PDF Processing is experiencing degraded performance

Incident Report for iPaper

Resolved

Issue has been resolved and we haven't seen any indications of issues after the fix

Posted Feb 07, 2018 - 15:56 CET

Monitoring

We have deployed a fix for the issue, and we will keep monitoring our system to make sure every PDF queued will be processed as it should be

Posted Feb 07, 2018 - 13:42 CET

Identified

We have found the issue causing the degraded performance and we are in the process of applying a fix

Posted Feb 07, 2018 - 13:09 CET

Investigating

We're currently experiencing internal issues that affect starting new PDF processing jobs. This does not affect the display of catalogs, only the backend users.

Posted Feb 07, 2018 - 12:48 CET