All Systems Operational

Uptime over the past 90 days. View historical uptime.
Horizon Operational
90 days ago
100.0 % uptime
Today
Viewer Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Flipbooks Operational
90 days ago
99.94 % uptime
Today
Viewer Operational
90 days ago
99.88 % uptime
Today
Admin Operational
90 days ago
99.98 % uptime
Today
Backend API Operational
90 days ago
99.99 % uptime
Today
Display Viewer Operational
90 days ago
100.0 % uptime
Today
Pop-ups Operational
90 days ago
99.99 % uptime
Today
Auxiliary Sites Operational
90 days ago
100.0 % uptime
Today
PDF Processing Service Operational
90 days ago
100.0 % uptime
Today
SSL Processing Service Operational
90 days ago
99.4 % uptime
Today
Email Processing Service Operational
90 days ago
100.0 % uptime
Today
Feed Processing Service Operational
90 days ago
100.0 % uptime
Today
FTP Services Operational
90 days ago
100.0 % uptime
Today
pay.ipaper.io Operational
90 days ago
100.0 % uptime
Today
tools.ipaper.io Operational
90 days ago
100.0 % uptime
Today
splittest.ipaper.io Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 28, 2026

No incidents reported today.

Aug 27, 2026
Flipbooks viewer is down
Resolved - The issue has been resolved and we have seen no more errors with the new caching.
Aug 27, 10:16 CEST
Monitoring - Our caching servers were in a bad state due to networking issues causing them to be unable to replicate correctly. we have rolled completely new caching servers and this has resolved all issues we were seeing.
Aug 27, 09:32 CEST
Identified - We are working on another fix as we are still seeing slow page loads and occasional outages
Aug 27, 08:45 CEST
Monitoring - We have identified the issue and applied a fix to our caching - flipbooks are now serving as normal again
Aug 27, 08:09 CEST
Investigating - We are currently unable to serve flipbooks and are investigating
Aug 27, 08:01 CEST
Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026
Issue with branded domains starting with www
Resolved - The incident has been resolved
Aug 24, 13:36 CEST
Monitoring - A fix has been implemented and we're monitoring the result.
Aug 24, 12:29 CEST
Investigating - We are currently investigating an issue where our branded domains that start with www do not resolve properly.
Aug 24, 12:24 CEST
Scheduled maintenance: Infrastructure migration of Flipbooks
Completed - The scheduled maintenance has been completed.
Aug 24, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 04:00 CEST
Scheduled - We're migrating Flipbooks to a new EU-owned and -operated infrastructure. This will strengthen GDPR compliance and improve reliability of our services. You can learn more here.



What to expect?


During the maintenance windows on the 24th and 25th of August, the iPaper Flipbooks platform will be unavailable for extended periods.



This includes:


• Admin

• Flipbook creation and processing

• API

• Branded domain and SSL creation

• FTP monitors



This means you will not be able to work in the iPaper Flipbooks platform during the period of migration.



Statistics


During the maintenance window, even though your flipbooks are still live, we will not be able to record and save any statistics for your live flipbooks.



Email sending


Email sending from iPaper will be stopped for a brief period during the maintenance window. The emails will not be lost, but just delayed.



Will your flipbooks be affected?


We expect little to no impact on the Flipbook viewer.



Your visitors should be able to continue viewing your published flipbooks throughout the migration.


While we don't anticipate any noticeable disruption to the viewing experience, there may be brief periods where viewing is affected when traffic is moved from AWS to the new environment.



We appreciate your patience


We're carrying out the migration during off-peak hours to minimize disruption of your work.



The viewing experience of your live flipbooks should not be affected, except for very brief periods.


Once complete, your Flipbooks will be running on our new infrastructure, providing a stronger foundation for future improvements.



If you have any questions, our Support team is happy to help.
Jul 28, 09:06 CEST
Some Flipbook processing jobs were failing when using certain enrichment automation features
Resolved - We saw some enrichment automation jobs failing in the hours after the migration if they requested assets from internal domains.
Due to a vendor bug in internal DNS request handling for IPv6, we were unable to resolve domains internally (system and branded domains) which caused fetching assets to fail.
We implemented a workaround which solved the errors while waiting for a fix from our vendor.
Aug 24, 08:00 CEST
Backend API and shop integration breaking change
Postmortem - Read details
Aug 26, 14:57 CEST
Resolved - Dates, times and numbers were returned incorrectly by our backend API and shop integrations. Times used a period instead of a colon (12.30 instead of 12:30), and decimals used a comma instead of a period (1,50 instead of 1.50). This caused custom implementation targeting our backend API to fail if they depended on the formatting we had prior to migration.

It has been resolved and all formatting is back to how it was before migration.
Aug 24, 08:00 CEST
Failed to serve flipbooks due to caching issue
Resolved - During the migration we saw flipbooks failing to be served to end users, we quickly discovered this was a misconfigured cache that was not the correct size, which caused it to fill up and stop serving requests when we switched the load to the new servers.
We had the issue resolved with new caching instances after 8 minutes of total downtime.
Aug 24, 06:30 CEST
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026
Horizon outage
Resolved - Due to a faulty update from one of our infrastructure vendors our Load Balancers were unable to serve traffic for around 8 minutes while a deployment was being released that should have had zero downtime.
We are working with the vendor to resolve the issue and in preventing it happening again.
Aug 19, 10:00 CEST
Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

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