Experiencing slow requests on Flipbooks

Incident Report for iPaper

Resolved

There has been no more slowdowns, resolving this issue.
Posted Mar 30, 2023 - 08:42 CEST

Monitoring

A fix has been deployed, and we are seeing latency going down and flipbooks returning to normal loading speeds.
Will continue to monitor before resolving this incident.
Posted Mar 30, 2023 - 00:05 CEST

Identified

We have identified the cause of these slowdowns to being a misconfiguration with our Redis cluster, we are working on a solution.
Posted Mar 29, 2023 - 23:14 CEST

Investigating

We are currently seeing high latency from our load balancer affecting Flipbooks load times, we are investigating the cause of this.
Posted Mar 29, 2023 - 21:05 CEST
This incident affected: Flipbooks (Viewer).
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